Advance payment ensures your booking is confirmed, your payment is secure, and your rating and feedback can be tracked. This protects you and helps us maintain consistent service standards.

If you insist, we may allow payment after the service. However, we don’t recommend this — it weakens the professionalism of our process and limits how well we can protect and support you.

We strongly advise against it. Off-platform payments:

Remove your eligibility for refunds, reworks, or warranty claims.
Prevent your feedback and rating from being recorded.
Disrupt our AI + human quality system, which ensures fair and reliable service for every client..

Report the issue through the MOBILE LUX™ platform within 24 hours. We’ll investigate and, if eligible, coordinate a rework or refund. Refunds/reworks are only available if payment was made through MOBILE LUX™.

Each detailer partnered with MOBILE LUX™ is an independent subcontractor. While we carefully screen and work only with trusted professionals, MOBILE LUX™ cannot accept responsibility for any damages or losses. Currently, most insurance providers do not cover the mobile detailing industry, though we are actively in discussions to create a future coverage package for our clients and partners.

If an issue does occur, please document it immediately with photos and details, and report it through the MOBILE LUX™ platform. Our team will assist in reviewing the matter and work with the detailer toward a fair resolution.

Yes — if your preferred detailer is available, we’ll do our best to match you again. If not, our system ensures you’ll be matched with another professional of equal or higher quality.

You can cancel or reschedule through the app or by contacting support. Depending on timing, a cancellation fee may apply. Missed appointments may result in a service charge and reduced booking priority.

Terms & Conditions Last updated:

September 18, 2025

Welcome to MOBILE LUX™.

By booking or using our platform, you agree to these Terms & Conditions. Our mission is to provide professional, consistent, and reliable detailing experiences — powered by both human oversight and AI-driven coordination.

1. What We Are MOBILE LUX™ is a mobile detailing coordination service operating across North America. We connect clients with independent, professional subcontractor detailers who perform on-site vehicle detailing at the location you choose. MOBILE LUX™ does not operate a physical detailing shop. All services are carried out by independent subcontractors using their own or company-provided tools, equipment, and products.

2. Our Role We act as your service coordinator — handling booking, scheduling, payments, and quality monitoring. Once a subcontractor is assigned, they become your “Detailer of the Day.” They provide the service, while MOBILE LUX™ manages the ecosystem that ensures fairness, consistency, and accountability.

3. Subcontractor Detailers — Their Role Each subcontractor detailer is an independent business and is responsible for: Performing the service as booked. Managing add-ons or special requests (e.g., stain removal, pet hair). Addressing questions and concerns during the appointment. Ensuring professionalism and customer satisfaction. You are welcome to exchange contact details with your assigned detailer. However, please note that bookings and payments outside the MOBILE LUX™ platform limit your protections (see Section 5).

4. Client Responsibilities To ensure smooth service, clients agree to: Provide accurate vehicle details and the correct service location. Be available at the scheduled appointment time (or notify us promptly of changes). Clearly communicate special requirements (e.g., heavy stains, tree sap, pet hair) before or during the service. Complete payment through the MOBILE LUX™ platform in advance, unless otherwise arranged.

5. Payment & Quality Assurance We require that all payments be completed in advance through the MOBILE LUX™ platform before a detailer is dispatched. In rare cases, if a client insists, payment may be arranged immediately after the service. While we respect client preference, we do not view this as the most professional way of doing business. ⚠️ Paying a detailer directly (off-platform) is strongly discouraged. Doing so: Cancels your eligibility for refunds, reworks, or warranty support. Prevents your feedback and rating from being recorded, weakening our quality control. Damages the MOBILE LUX™ ecosystem — a system carefully designed and monitored by both human experts and AI to ensure fair, consistent service across all clients. In short: paying through MOBILE LUX™ keeps you protected and ensures that your next detailer will meet — or exceed — today’s standard of service.

6. Cancellations & Rescheduling Cancellations or rescheduling must be done through the MOBILE LUX™ app or by contacting support. Cancellations made within the time window shown at booking may be subject to a cancellation fee. Missed appointments or no-shows may result in a service charge and may impact future booking priority.

7. Refunds & Rework If you’re dissatisfied, you must report the issue within 24 hours through the MOBILE LUX™ platform. When eligible, MOBILE LUX™ will coordinate rework or refunds with the detailer on your behalf. Refunds or reworks are only possible when the booking and payment are completed through the MOBILE LUX™ platform.

8. Liability Disclaimer MOBILE LUX™ serves as a coordinator and marketplace for independent subcontractor detailers. Since detailers are independent contractors, MOBILE LUX™ is not responsible for: Any damages to your vehicle or property caused by subcontractors. Any personal injury, dissatisfaction, or losses related to the service. Miscommunication, disputes, or poor service between client and subcontractor. Any transactions made directly with the detailer outside the MOBILE LUX™ system. All services are performed at the client’s own risk. MOBILE LUX™ works only with vetted professionals but cannot guarantee individual results.

9. Disputes & Support For support, disputes, or questions, please contact us at: 📧 Contact@mobilelux.ca Provide details, photos, or descriptions — our human team and AI monitoring system will review and work toward a fair resolution.

10. Updates to These Terms We may update these Terms from time to time. A new “last updated” date will appear at the top of this page. Continued use of MOBILE LUX™ services means you accept the revised Terms.